Steps to take if a healthcare professional insults you

Your supplier is insulting you and you think it was intentional

Compassionate Eye Foundation / Janie Airey / OJO Images Ltd / Stone / Getty Images

If you determine that the person who insulted you or who insulted your loved one intentionally, you have several choices. The keys here are to stop the behavior and try to make sure it doesn’t happen to you or others again.

  1. Ask the person to repeat the insult to make sure you heard it correctly and that it was clearly intended to be insulting. ” Excuse me ? Would you like to repeat what you just told me, please? “
  2. Ask for clarification. “Did you mean to insult me?” Sometimes that’s all it takes to stop it. Just calling someone may be enough to remind them that their behavior is unacceptable.
  3. Say something about it and be very firm. “I don’t appreciate your whispering comments about my weight. It’s very rude.” If possible, say it within earshot of others so that the story is not later told by the abuser, making you the one who was irrelevant. If someone is inclined to be insulting and rude, they may also be inclined to make up stories and certainly try to defend themselves.
  4. If the insult was genuinely egregious and clearly intentional, notify the practice manager or practice owner of the problem in writing.

Document the insult

If you’ve suffered an intentional insult, follow these steps to notify the practice manager.

  1. Write down the name and position of the abuser while you are still in the office. If you would prefer not to ask the insulting person for this information, ask one of his co-workers. Colleagues will probably be happy to give you the information if the person has a habit of making offensive comments. In addition to the name of the abuser, you will need the name and mailing address of the practice director or health care provider who owns the practice, or if it is a hospital or testing center, you will need the name and address of the CEO or chief administrator.
  2. When you get home, write a letter to the practice manager or health care provider that owns the practice, outlining the scenario in which you felt insulted, and repeat exactly what you were told, or what action was taken. company that insulted you. Be sure to make it clear what you expect once your letter is received, for example, you want the person to take an awareness training, or you want the person to apologize to you, or you want the person to go through some awareness training. ‘she resigns (or be fired) — whatever you think is appropriate. Be sure to give a date when you believe these steps will have been taken. Be realistic, these things don’t happen overnight. If you ask for an apology, give them a week. If you are requesting training, you will need four or five months.
  3. Once you’ve written the letter, put it aside for a day or two. Read it again after a good night’s sleep and some time has passed to give yourself some perspective. On the one hand, you will find yourself correcting the spelling. For another, you will be more articulate and specific. The key is not to take it long, but to do it long enough.
  4. Now decide if you really want to send it by post. After some time and some thought, you might have a change of mind.
  5. If you are sending it by mail, wait until some time after the deadline you provide for a response. If you can’t hear anything, contact the firm and ask who you mailed the letter to. Then continue to make sure they took you seriously.

If you complain but no action is taken

Change health care provider, leave the office, or choose another hospital or testing center if no action is taken. Disrespecting or responding to your complaint is yet another indication of how insulted you may have been and indicates that it could happen again.

If you believe that your treatment, verbal or physical, was abusive and could have a negative effect on other patients, you may want to file a more formal written complaint with the authorities who authorize or hire the caregiver. health.

Respectful communication is required in all interactions with healthcare. Don’t settle for anything less.

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